Mialab Policies

At Mialab, we believe in keeping things clear and simple so you always know what to expect. Here’s a quick overview of our key policies:

Payments

• Accounts need to stay current to qualify for special pricing and rebates.
• Balances overdue 30+ days may be subject to a service charge.
• Returned checks incur a $50 fee.

Credits & Warranties

• Returns must be made within 60 days.
• All credits require the remake to be processed by Mialab.
• Most lenses and frames include a 1-year warranty (no questions asked).
• Premium coatings and special digital lenses may carry up to 2 years of warranty.

Orders

• Orders placed before 2:00 p.m. EST may qualify for same-day shipping (restrictions apply).
• Once an order is in process, it cannot be cancelled.
• Rx changes or errors after processing may incur remake charges.
• If a patient cannot adapt to progressive lenses, we’ll remake them into single vision or bifocals at no cost (within 60 days).

Frames & Lenses

• Patient’s own frames are processed at their own risk.
• Rimless frames have specific warranty coverage depending on the lens material.
• Applying AR coatings voids manufacturer warranties, but our Matrix AR coatings carry 1–2 years of coverage.

Returns & Shipping

• Returns require a return authorization (RA) number.
• Special orders are non-returnable.
• A 20% restocking fee applies to some items.
• Please include a packing slip with all shipments.

This is a simplified summary. For full details, please review our complete policy document.

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